15% OFF YOUR ORDER WITH CODE ESMAFAN

Shipping & Returns


Shipping

Your order will be shipped within 3 to 5 business days. Once your order has shipped, we will send you an email confirmation.

For international orders, we want to inform you that your order may be subject to country specific taxes or duties. The buyer is responsible for these duties or taxes. 

 

Returns

 

All our products are handmade and most of them vintage. We carefully select each piece and pay attention to their condition, however there might be small imperfections or alterations. We hope you will not have to return them, however in case you do:

- Custom-made orders are non-refundable. 

- We accept returns of unused products, if shipped back within 5 days from the delivery date. Please take note that the return fees are at your expense. 

 

* Please take note that ESMA Maison is not responsible for any damaged or lost packages.

** If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.